Privacy policy

Apollo Motors Canada Privacy Policy

Apollo Motors Canada respects your privacy and treats your personal data responsibly and securely. This Privacy Policy applies to personal data collected and used to operate the Apollo Motors Canada website, respond to your inquiries, and send you updates. Your personal data will always be treated as anonymously as possible.

Apollo Motors Canada reserves the right to modify this Privacy Policy at any time, without notice, particularly to adapt to new legislative requirements and to update necessary information in light of legal changes.

1. Collected and Used Personal Data

Information obtained via the platform at the time of registration

  • First and last name: We request your first and last name to identify you when communicating via email. This information will not be used for any other purpose.
  • Email address: We request your email address to ensure you are a real person when contacting us and to enable us to respond to you. You can unsubscribe from our services at any time by sending us an email. Your email address may also be used to send you news via our newsletter if you choose to subscribe.
  • Message: If you contact us with a question, you control the information you share with us, such as your Facebook account or professional email address.
  • Purchased history: We keep track of your purchase history for processing returns, warranties, and customer service purposes.

Use of cookies

We use analytical cookies via Google Analytics to produce performance reports regarding user browsing habits on our website, such as traffic sources, most popular pages, number of clicks, etc. This data is anonymous, and you can choose whether or not to share it at any time. We use this data to offer you content that is more relevant to your needs. You can manage your cookie preferences via the following link: Google's cookie management page.

We do not use cookies to generate personalized advertisements. We only use Google Analytics cookies, which are entirely managed by Google.

2. Payment Information Collection

We use trusted third-party payment service providers, such as Shopify Payments, to process your payments securely. We do not store any credit card information on our systems. All transactions are encrypted and protected through SSL (Secure Socket Layer) technology to ensure the highest level of security during your online purchases.

3. Security of Transactions

All transactions on our website are secured by SSL encryption to ensure the confidentiality of your payment details. The remaining security aspects are fully managed by Shopify, which ensures industry-standard protection for all personal and financial data.

4. Return and Refund Policy

It is essential that customers inspect the merchandise upon receipt and report any defects within 14 days of purchase. If a defect or incompatibility is found, the item must be returned at the buyer’s expense. The item will either be replaced or credited to your account. No returns or warranties are offered on electrical and electronic parts.

Products must be returned in their original packaging. If a product is damaged or used, it will not be accepted for return. If you wish to cancel an order before it is processed, you can do so free of charge by emailing info@apollomotors.ca. Once processed, the order cannot be canceled. Packages shipped to the wrong address or refused by the customer will be treated as returns and subject to our return policy. If you are not satisfied after receiving your order, you may return it at your own expense. Apollo Motors will deduct the initial shipping fees from the refund. A 3% return processing fee (with a minimum of $35) will also be deducted from your refund or credit.

5. Customer Behavior Tracking

We use Google Analytics to understand how users interact with our website. No personally identifiable information is collected unless explicitly authorized by the user.

6. Shipping Information Sharing

Your shipping information is shared with our service providers for order fulfillment. Specifically, we work with:

  • Groupe 3DM
    328 Rue Avro, Pointe-Claire, QC H9R 5W5
    This provider is responsible for storing and shipping your orders in a secure manner.

7. Use of Third-Party Providers (Shopify)

We use Shopify to power our online store. Shopify may collect and process certain information, such as payment details, in accordance with their own privacy policy. You can review Shopify's privacy policy here: Shopify Privacy Policy.

8. Will Your Personal Data Be Transferred?

We will not share your personal data with third parties without your explicit consent, except when required by law. In some cases, a Privacy Impact Assessment (PIA) may be conducted before any data sharing.

9. How Long Is Your Data Stored?

Apollo Motors Canada retains your personal data only as long as necessary to fulfill the purposes for which it was collected, meet legal requirements, and offer relevant services. You may request data deletion or unsubscribe from our newsletter at any time.

10. Incident Register and Responsible Person

Apollo Motors Canada takes all necessary measures to prevent incidents involving your personal data. If an incident occurs, it will be recorded, and we will take prompt action to mitigate potential harm.

The contact person in the event of an incident is:

11. What Are Your Rights?

  • You have the right to access, correct, and request deletion of your personal data.
  • You may request data portability, receive a copy of your data in a structured format, or limit the processing of your data.
  • You can revoke your consent to data processing at any time.
  • You have the right to file a complaint with a supervisory authority, such as the Quebec Commission of Access to Information.

12. List of Internal and External Service Providers

  • Microsoft Azure
  • Google
  • GoDaddy
  • Shopify
  • Shopify Payments
  • Groupe 3DM
  • Privy